Client Service Lead

Leadership & Team Management

• Lead, mentor, and develop a team of account managers and an account planner to help them achieve their professional goals and deliver exceptional client service.
• Foster a collaborative and high-performance culture within the team, encouraging innovation, accountability, and continuous improvement.
• Conduct regular team meetings to review performance, share best practices, and align on strategic objectives.

Client Relationship Management

• Serve as the primary point of contact for key accounts of your own, building and maintaining strong, long-lasting relationships as a trusted advisor.
• Understand clients' business objectives, challenges, and needs to provide strategic guidance and tailored solutions.
• Ensure timely and successful delivery of our reporting according to client needs and objectives.

Strategic Planning & Execution

• Develop and implement strategic account plans to drive client growth and retention.
• Monitor and analyze key performance indicators (KPIs) to identify opportunities for optimization and improvement alongside our Growth, MPO and Strategy teams.
• Collaborate with cross-functional teams (MPO, Growth, Strategy, Planning) to ensure integrated and effective campaign execution.

Communication & Reporting

• Prepare and present regular reports on account performance, project status, and strategic recommendations to clients and internal stakeholders.
• Facilitate effective communication between clients and internal teams to ensure alignment and transparency.
• Address and resolve client issues and concerns promptly and professionally, setting the gold standard for our department.

• 8+ years of experience in client service/account management within a digital advertising agency or related industry
• Proven experience in managing and developing teams to achieve high performance
• Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
• Excellent communication and presentation skills, both verbal and written.
• Strategic thinker with a client-centric approach and a knack for problem-solving.
• Deep understanding of digital advertising channels, trends, and best practices.
• Proficient in project management tools and methodologies.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Ability to work in a fast-paced and dynamic environment.
• Strong organizational and time management skills.

• Remote-first culture
• Unlimited PTO (vacation, sick, personal and paid holidays)
• Opportunities for career advancement
• Staff events and activities
• 401(k) retirement savings plan
• Friendly team