Client Service Lead

We’re looking for a Client Service Team Lead to join AiDigital and drive impact across our portfolio of fast-growing brands. If you're a digital advertising pro with a passion for building strong client relationships and developing high-performing teams — we’d love to meet you.

• Lead and mentor a team of account managers and a planner, fostering a collaborative, client-first culture.
• Oversee strategic planning and execution for key accounts, delivering outstanding service and tangible business results.
• Serve as the main point of contact for top-tier clients — you’ll be both a trusted advisor and a hands-on problem solver.
• Work cross-functionally with Growth, MPO, Strategy, and Planning to deliver integrated, data-driven solutions.
• Monitor performance metrics, identify areas for improvement, and translate insights into action.
• Champion clear, proactive communication across clients and internal teams.

• 8+ years in client service/account management, ideally in digital advertising or agency environments.
• Proven track record of managing teams and delivering exceptional client outcomes.
• Strong leadership, communication, and strategic thinking skills.
• Deep knowledge of digital channels, campaign execution, and performance optimization.
• Comfortable in a fast-paced, evolving environment — with excellent organization and prioritization skills.

• Competitive salary
• Work from anywhere – fully remote and flexible hours to suit your lifestyle
• Unlimited PTO – Take the time you need, whether it's for vacation, sick days, personal time, or paid holidays.
• Growth-focused environment – access to learning resources and clear pathways for advancement
• Fun team events: Join our online cooking classes, yoga sessions, and more – all from home!
• A Culture of Trust – Say goodbye to bureaucracy and micromanagement; we focus on results, not processes.