logo

Client Service Manager

US
Apply

Responsibilities

  • Build and maintain strong client relationships, understanding their unique needs, goals, and business challenges.
  • Proactively address client concerns and consistently seek opportunities to improve client satisfaction and foster long-term partnerships.
  • Anticipate client needs and identify growth opportunities within small to midsize accounts to drive incremental value.
  • Review reports and dashboards from the client’s perspective, identifying and addressing any concerns promptly with internal teams.
  • Demonstrate excellent organization and time-management skills to manage multiple client accounts, ensuring timely deliverables and updates.
  • Coordinate effectively with internal teams (MPO, Growth, Planning) to keep projects on track and align with client expectations.
  • Communicate clearly and concisely in both verbal and written updates, presenting campaign performance and insights compellingly.
  • Present data and insights in an understandable way that highlights results and actionable insights for clients.
  • Possess a solid understanding of major digital advertising platforms (e.g., DV360, META, Google Ads) and tools used at AI Digital.
  • Adapt quickly to new tools and platforms, with a high-level grasp of campaign setups, optimizations, and reporting to facilitate cross-team communication.
  • Identify issues and campaign challenges proactively, collaborating with internal teams to implement effective and timely solutions.
  • Remain flexible in adapting to changing client requests and market trends, while maintaining resilience in handling client expectations.
  • Stay informed on digital advertising trends, platforms, and best practices, demonstrating enthusiasm for continuous learning and industry innovation.

Requirements

  • Willingness to work full-time (40 hours/week).
  • Relevant Bachelor's or Master's degree.
  • 5+ years experience in an Account Management role (agency background a huge plus).
  • Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools/apps.
  • Advanced spoken French.
  • A proactive and eager attitude.
  • Ability to cope with a varied volume of work and occasional time pressure.
  • Excellent organizational skills – always two steps ahead.
  • Ability to work well independently and in a team environment.

Conditions

  • Remote-first culture.
  • Unlimited PTO (vacation, sick, personal and paid holidays).
  • Opportunities for career advancement.
  • Staff events and activities.
  • Friendly team.
Share this job opening

Application:

By applying to this job opening you confirm your consent to processing your personal data and accept AI Digital Privacy Policy