Client Service Manager
United States · Client Service
Responsibilities
- Build strong client relationships by understanding their goals and proactively addressing concerns.
- Identify growth opportunities within small to midsize accounts to drive measurable value.
- Review reports from the client’s perspective and resolve issues collaboratively with internal teams.
- Manage multiple accounts efficiently, ensuring clear communication and timely deliverables.
- Work closely with cross-functional teams (MPO, Growth, Planning) to keep projects aligned with client expectations.
- Present campaign insights clearly and concisely, turning data into actionable recommendations.
- Stay proficient with key digital advertising platforms (DV360, Meta, Google Ads) and adapt quickly to new tools and technologies.
- Anticipate and resolve campaign challenges proactively, remaining flexible to client needs and market trends while continuously learning and innovating.
Requirements
- 3+ years of experience in Account Management or Client Service (agency background is a strong plus).
- Hands-on experience with programmatic advertising and a solid understanding of digital media ecosystems.
- Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools.
- A proactive and eager attitude.
- Ability to handle a varied workload and occasional time pressure.
- Excellent organizational skills — always two steps ahead.
- Ability to work effectively both independently and as part of a team.
Conditions
- Competitive salary.
- Work from anywhere: Fully remote to suit your lifestyle.
- Unlimited PTO that we actually encourage you to use—for adventures, recovery, or just because.
- Growth-focused environment: Access to learning resources and clear pathways for growth.
- Fun team events: From virtual pasta-making to yoga sessions, we make remote feel close.
- A culture of trust: We cut the red tape — open talk, ownership, and getting things done together. Results over rules, always.
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