Head of Demand & Supply Solutions

AI Digital is a leading end-to-end programmatic agency empowering brands and agencies with transparent, unbiased, AI-enhanced media solutions. Founded in 2018, our global team of over 300 specialists connects clients to audiences through a unique blend of human expertise and advanced technology. We partner with all major advertising platforms to deliver measurable results that align with your business objectives and brand KPIs.

As Head of Demand & Supply Solutions, you will lead a team responsible for managing platforms, publishers, and internal operations. This role combines strategic oversight with hands-on execution — driving process improvements, fostering cross-functional collaboration, and ensuring operational excellence across both demand and supply workflows.

• Lead and manage the Solutions team, overseeing daily operations and long-term team development.
• Translate strategic objectives into actionable workflows and processes across both demand (platform/vendor management, campaign troubleshooting) and supply (publisher management). 
• Ensure operational excellence across ticket resolution, campaign support, platform onboarding, and vendor negotiations.
• Collaborate closely with planning, analytics, and technical teams to maintain seamless cross-functional workflows.
• Own and drive process improvements, emphasizing efficiency through structured documentation and continuous feedback loops.
• Set clear goals and expectations for team members and conduct regular performance check-ins and development conversations.
• Represent the team in strategic discussions with leadership and external partners.

• 4+ years of experience in digital advertising, programmatic media, or ad operations, including 1–2 years in a managerial or leadership role.
• Strong understanding of the programmatic ecosystem: SSPs, DSPs, ad serving, and deal types (PMP, PG, open exchange).
• Hands-on experience with campaign workflows, trafficking, tagging (VAST, tracking pixels), and delivery troubleshooting.
• Excellent communication and organizational skills; ability to translate business needs into clear team actions.
• Proven experience managing and mentoring individual contributors across different functional areas.
• Ability to balance strategic thinking with hands-on operational involvement.
• Structured mindset with strong attention to detail and a focus on process optimization.
• Experience using task management tools (e.g., Jira, Asana, Trello, etc.).
• Fluent English (B2 level or higher), both written and spoken.

• Salary that values your expertise.
• Flexible work setup – our team operates remotely, but you're welcome to work from our office in Belgrade if desired.
• 31 days of paid time off – 21 days of annual leave + 10 days sick leave, because balance matters.
• Growth-focused environment – access to learning resources and clear pathways for advancement.
• Fun team events – join our online cooking classes, yoga sessions, and more – all from home!‍
• A Culture of Trust – say goodbye to bureaucracy and micromanagement; we focus on results, not processes.