Senior Client Service Manager
United States · Client Service
Responsibilities
- Manage and grow multiple client relationships, serving as the primary point of contact to ensure satisfaction and campaign success. Build trust by understanding long-term objectives and aligning strategies with evolving business needs.
- Effectively communicate with clients and internal teams. Present insights clearly and professionally, engaging executive-level stakeholders and guiding decision-making.
- Act as a liaison between clients and Ad Operations. Oversee onboarding and campaign execution, managing expectations and ensuring smooth collaboration.
- Analyze and interpret reporting with attention to detail. Identify trends, proactively address potential issues, and optimize performance through data-driven insights.
- Anticipate client needs and offer strategic solutions. Address challenges before they arise and proactively suggest opportunities for growth.
- Manage multiple campaigns efficiently. Prioritize tasks, delegate effectively, and ensure seamless execution by leveraging internal resources.
- Lead client interactions with confidence and professionalism. Run meetings, provide strategic recommendations, and identify opportunities to enhance ROI.
- Stay informed on industry trends and digital advertising advancements. Adapt strategies to align with market shifts and emerging best practices.
- Support and mentor junior team members. Share best practices, provide guidance, and contribute to a collaborative and high-performing team environment.
Requirements
- Willingness to work full-time (40 hours/week).
- 5+ years experience in an Account Management role (agency background a huge plus).
- Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools/apps like Asana.
- A proactive and eager attitude.
- Ability to cope with a varied volume of work and occasional time pressure.
- Excellent organizational skills – always two steps ahead.
- Ability to work well independently and in a team environment.
Conditions
- Competitive salary.
- Work from anywhere – fully remote and flexible hours to suit your lifestyle.
- Unlimited PTO – Take the time you need, whether it's for vacation, sick days, personal time, or paid holidays.
- Growth-focused environment – access to learning resources and clear pathways for advancement.
- Fun team events: Join our online cooking classes, yoga sessions, and more – all from home!
- A Culture of Trust – Say goodbye to bureaucracy and micromanagement; we focus on results, not processes.