Strategic Account Manager
EMEA (Remote)
Responsibilities
- Lead and manage a portfolio of high-priority client accounts, serving as the primary point of contact and building strong relationships.
- Oversee the successful execution of client projects, ensuring they are delivered on time, within budget, and meet quality standards.
- Proactively identify risks and challenges, and implement solutions to mitigate them effectively.
- Monitor client satisfaction and address any issues or concerns in a timely and professional manner.
- Stay informed about industry trends, emerging technologies, and best practices to continuously improve our services and offerings.
- Prepare and deliver regular reports and presentations to clients and internal stakeholders, highlighting key achievements, KPIs, and areas for improvement.
Requirements
- Minimum of 3 years of experience in account management, preferably in a digital agency environment.
- Proven track record of successfully managing high-priority client accounts and driving revenue growth.
- Strong understanding of digital marketing, web development, and other related services.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
- Fluent English (С1)
- Highly organized with excellent project management skills, able to prioritize tasks and manage multiple deadlines simultaneously.
Conditions
- USD-based salary that values your expertise
- Work from anywhere – fully remote and flexible hours to suit your lifestyle
- 31 days of paid time off – 21 days of annual leave + 10 days sick leave, because balance matters
- Growth-focused environment – access to learning resources and clear pathways for advancement
- Fun team events: Join our online cooking classes, yoga sessions, and more – all from home!
- A Culture of Trust – Say goodbye to bureaucracy and micromanagement; we focus on results, not processes.
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