Strategic Account Manager
USA (Remote) · Strategy
Responsibilities
- Lead and manage a portfolio of high-priority client accounts, serving as the primary point of contact and building strong relationships.
- Oversee the successful execution of client projects, ensuring they are delivered on time, within budget, and meet quality standards.
- Proactively identify risks and challenges, and implement solutions to mitigate them effectively.
- Monitor client satisfaction and address any issues or concerns in a timely and professional manner.
- Stay informed about industry trends, emerging technologies, and best practices to continuously improve our services and offerings.
- Prepare and deliver regular reports and presentations to clients and internal stakeholders, highlighting key achievements, KPIs, and areas for improvement.
Requirements
- 3+ years of experience in digital marketing, preferably in a digital agency environment
- Proven track record of successfully managing high-priority client accounts and driving revenue growth.
- Knowledge and hands-on experience in performance digital marketing (search, social)
- Experience in strategy development and planning for search and social campaigns
- Team management experience
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
- Strong client communication skills, including presenting strategies, tactics, optimizations, and campaign results, as well as handling day-to-day communication and status updates
- Strong understanding of the difference between Performance and Media (tools, objectives, KPIs, analytics)
- Highly organized with excellent project management skills, able to prioritize tasks and manage multiple deadlines simultaneously.
Skills: communication, English proficiency, time management, risk management, knowledge of platforms and channels, project management.
Conditions
- Competitive salary
- Work from anywhere – fully remote and flexible hours to suit your lifestyle
- Unlimited PTO – Take the time you need, whether it's for vacation, sick days, personal time, or paid holidays.
- Growth-focused environment – access to learning resources and clear pathways for advancement
- Fun team events: Join our online cooking classes, yoga sessions, and more – all from home!
- A Culture of Trust – Say goodbye to bureaucracy and micromanagement; we focus on results, not processes.